Frequently Asked
Questions
Do I need a referral?
If you have an HMO plan or Mass Health you
will need a referral. For any other private insurance you should
contact them directly to find out in order to avoid having to pay for
your visit.
Where
are you located?
We are located in the Green Medical building at Newton-Wellesley
Hospital, Suite 563. The Green building entrance is directly off of the
main corridor of the hospital.
When
do you see patients?
Patients are seen daily Monday through Friday by one of the hand
surgeons and one of the physician assistants.
Do
you accept charge cards?
Yes, we accept MasterCard, Visa, checks, and cash.
Why
do I need to sign a waiver of referral form?
The waiver of referral form must be signed as it holds the patient
liable should they forget to obtain a referral for any office visits.
I
have a question about my bill.
For Billing Issues please phone on Tuesday or Thursday between 9:00am
and 3:00pm.
I
have questions about scheduling my surgery.
For surgical
scheduling needs you may call Monday through Friday from 8:30m- 4:45pm..
What
are your office hours?
Monday through Thursday 8:00am – 4:30pm
Friday 8:00am - 4:30pm
At times the hours will be
flexible i.e. beginning earlier or working later . If you feeling
need the move your appointment up, please feel free to call the office
and ask if there are any availability to reschedule your appointment.
Additionally, as HandSurgery PC does not keep a cancellation list, please feel
free to call
as often as you like to see if there have been any cancelations if you
need to
move your appointment. If you are in extreme pain, we will do our
best to
overbook you into the schedule to be seen. You may have to wait a
bit
longer to see the doctor, but you will be seen.
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